Reservations, Payment, Cancellation and Privacy Policies
Privacy Statement
Hotel Casa Chameleon will maintain any and all information regarding our guests as private within our facility.
Check-In & Check-Out Times
Check-in time is at 2:00 p.m.
Check-out time is at 11:00 a.m.
The hotel may accommodate guests prior to the official check-in or after the official check out time when requested prior to guest arrival, subject to availability.
No Children
Please note that we are an ADULTS ONLY RETREAT. Children are only permitted with full resort rental. Due to safety regulations, exceptions are made based on children's age and circumstances.
No Pets
Including service animals
No smoking
All of our villas and the Restaurant lounge area are non-smoking. The manager will indicate the designated smoking areas outside the villas on the terrace to accommodate the needs of guests who smoke.
Rates
Rates are quoted for single or double or occupancy per room and are for room only.
All meals, beverages and additionals, such as telephone calls, faxes and spa services are excluded from the room rate.
Rates do not include government taxes (13%)
All rates will be confirmed via "e-Confirmation of Reservation" form sent upon receipt of at least 50% payment or when reserving through credit card.
Reservations
Casa Chameleon is a small and exclusive boutique hotel that relies on advance bookings. Full payment for the accommodations must be received no later than 30 days prior to the accommodation booking date. Please note that a reservation is not considered confirmed until a 50% deposit has been received. Upon receipt of your payment, you will be forwarded an "e-Confirmation of Reservation" from which time you will be deemed to have accepted these terms and conditions.
Agency bookings can be subject to special terms, please consult our reservation department for details: reservations@hotelcasachameleon.com.
Cancellations
Due to the intimate size of our hotel, cancellations affect us significantly; therefore we are forced to adhere to a strict cancellation policy. No credit or refund will be given in whole or in part for days not used resulting from late arrival or premature departure. In case of a cancellation, notice must be received in writing by email or fax 30 days prior to the arrival date, in which case full refund of the TOTAL booking will apply, minus any wire transfer or banking fees incurred. Reservations cancelled 4 to 2 weeks prior to arrival date incur a penalty of 50% of the total amount. Full payment will be charged for cancellations made less than two weeks prior to arrival date. There are NO REFUNDS for Christmas/New Year's bookings from Dec. 21st to January 3rd. We HIGHLY RECOMMEND TRAVEL/TRIP CANCELLATION INSURANCE. A list of providers can be found at www.insuremytrip.com.*
All "group" direct reservations require payment in full at time of booking. Payments not expedited immediately are subject to cancellation without further notice.
Payments
Payments are received in US DOLLARS, or the equivalent in Costa Rican colones at the time of payment. Direct deposits or wire transfers must be previously arranged with our Reservation Department, and proof of bank transactions must be sent by fax to (506) : 2289- 56-60 or via email to: info@hotelcasachameleon.com.
Bank Account Information
Scotiabank de Costa Rica
San Jose, Costa Rica
SWIFT NOSCCRSJ
ACCT NO. 8033383577
FOR FINAL CREDIT TO ACCOUNT NO. 13000188001 IN NAME OF CASA CHAMELEON
MANAGEMENT CORPORATION, SRL, corporate identification number 3-102-5373421
Company Address: Plaza Obelisco, Escazú, San José Costa Rica.
Should your bank require an intermediary bank to process the wire we use:
Intermediary Bank:
Bank of New York,
1 Wall Street, New York, NY 10286
ABA 021000018, SWIFT IRVTUS3N
Credit Cards
Some credit cards are not accepted, please consult our reservations department before arriving.
Responsibility/Loss or Damage to Property
Casa Chameleon is not responsible for any loss of or damage to personal equipment and/or property during your stay with us, or during your participation in any of our arranged activities including but not limited to any loss or damage to vehicles or property contained within such whilst parked in or entering/leaving the premises. We will not accept any responsibility for any delay, additional expense or inconvenience which may be caused directly or indirectly by events outside our control such as late arrival of international or domestic flights, civil disturbances, fire, flood, unusually severe weather, acts of God, acts of government or failure of any machinery or equipment.
Group Reservations
A reservation of all villas, we will be considered a "Group Reservation", and must be paid in full at least 30 business days before arrival day, unless other conditions are specified in writing.
Agency bookings can be subject to special terms, please consult our reservation department for details.
Peak Season
Reservations for PEAK SEASON whether made direct or by/through a travel agency require a 50% NON-REFUNDABLE deposit at time of booking. The final 50% payment is due 30 days prior to guests' arrival and is also NON-REFUNDABLE. Payments not received in a timely manner are subject to immediate cancellation of reservation without further notice. THERE ARE NO EXCEPTIONS.
Minimum stay packages may apply.
Holiday Minimum Stay Requirements:
Depending upon the date of your visit, special holiday rates and minimum stay requirements may apply, per the following:
Christmas and New Years: 3 Night Minimum Stays
Thanksgiving Weekend: 3 Night Minimum Stay
Go-show charge
100% of the total reservation (applies to 'early departure' when guests stay at least 1 night).
